How To Stop Thinking Just Anyone Can Represent Your Business in Social Media
The food industry is crowded with brand after brand just trying to make it to the shopping cart of the consumer. What makes a food brand special? What makes you indispensable in the consumer’s mind and heart? An agency that specializes in the food industry has access to knowledge that can propel you forward, putting you in the hands of the perfect consumer for strength and sustainability.
For each brand, their purpose is different. It’s time for you to evaluate (or re-evaluate) yours … and identify the most strategic avenue by which to share it.
The list of impactful social media platforms goes on and on. While a good product is a key to success if consumers don’t know about it, how well can it perform? In the meanwhile, the world is seemingly in tune with the latest social trends. In order to maximize your momentum in this space, there’s something deeper brands should responsibly consider.
The question is, why should you employ the services of an agency to manage your social media instead of that eager new intern or a family member who can’t wait to get their hands on your social accounts?
Instead, consider these four big reasons to rely on an agency to help share your brand’s story and, just as importantly, your purpose:
1. Talking to the consumer and managing crisis.
A series of high-profile food crisis has caused a growing awareness of particularly stubborn pathogens amongst all consumer groups. Both food manufacturing teams and their marketing counterparts have been charged with the daunting task of exemplifying excellence in food safety by incorporating industry best practices, particularly by bolstering their crisis management plans … this is especially necessary in a space as transparent as the social space.
By fine-tuning a food crisis strategy, your brand can ensure it continues to serve the organization well and protects its public profile while helping to instill trust between the brand and its consumers. Partnering with an agency with a deep knowledge of the industry and a solid track record in times of crisis is an exemplary way to prepare your brand for the unforeseen. In a volatile industry, such as the food industry, your agency partner should realize that food can either nourish us or serve as a toxin. Their work should prepare your brand and protect it accordingly.
2. Strong SEO means big power for your brand.
Powerful SEO is a must-have today and it can be integrated into your marketing mix seamlessly with the help of an agency. For maximum effectiveness and brand power, your agency partner should be able to incorporate a smart SEO strategy into your day-to-day efforts across social media. One brand, one topic, one voice every day. This is the fastest way to become (and stay) a Love Brand.
3. Posting in your voice, as a friend to the consumer.
As consumers peruse the social space, they’re actively reading messages and posts from their friends. It’s critical that your agency brings them friendly messaging that’s in line with what they’re already expecting to see on that platform, while broadening the conversation to accommodate a variety of subjects that relate to your brand.
Recent research demonstrates that 79 percent of Millennials and 84 percent of other generations prefer brands to let their personalities shine on Facebook, while 51 percent of Millennials and 35 percent of other generations like it on Twitter. Your fans want your brand to tell stories they can relate to, share recipes they can identify with or post articles that highlight how you can add value to their lives. It’s simple, it’s subtle and it’s friendly.
4. Posting on a regular schedule, without being predictable.
Strategically diverse – conversational yet intentional. There’s strategic thought that goes into each post, and the content calendar your agency creates for you is a tool not likely to be found in the hands of a social media team that’s not simultaneously armed with a marketing mindset.
Simple but effective tools built monthly for your company’s unique needs. Important holidays, food celebrations, retailer awareness and more are crafted to be talked about in each month, using a pattern that keeps the message fresh and the user engaged.
It’s easy to have that son or daughter, that cousin, that guy in billings who has an Instagram account, take care of your social media needs. It seems smart and affordable. But when you consider that social media is an advantage medium and your direct connection from your brand to your consumer, you realize your product may be the most important key to your business.
The advantage of daily communication with your consumer is a very close second … and that shouldn’t be in the hands of a single person who has an idea of what they’re doing, or just having fun learning. That should be entrusted to a team of individuals that want the same thing you do: success.
See how we can help you and your brand find just that right here.